WhatsApp is where most clinics get their first message, and where most of them lose it overnight. This is the setup we run with every new clinic: about fifteen minutes, and afterwards every message gets an answer in seconds.
The five steps
- 1
Connect the number
In Settings, open Integrations and pick WhatsApp. Filo takes you through Meta's own sign-up, where you choose the number and confirm the code. Nothing changes for your patients: the same number, the same chat. - 2
Let Filo read your website
Paste your clinic's address and Filo builds the brand kit: your services, your prices, your tone. This is what stops the replies sounding like a robot, so it is worth reading through before you approve it. - 3
Connect your calendar
Filo needs to see what is free to offer it. Once the calendar is connected, a reply can end with two real times. - 4
Choose how much Filo answers alone
Two modes. Suggest writes the reply and waits for your okay in the inbox, which is the one to start with. Automatic sends straight away, which is what you want for evenings and weekends. - 5
Send yourself a message
Write to your own clinic from your phone and watch the answer arrive. It is the only test that matters.
What we would turn on first
Start in suggest mode for a week and read what Filo writes. Most clinics approve almost everything after the first few days and switch the evenings to automatic, because that is where the lost messages were. Keep suggest mode for anything about treatment plans or money if you prefer, and let Filo handle hours, prices and bookings.
Two settings worth knowing
Reminders
A reminder the day before cuts no-shows more than anything else you can automate. Filo sends it on the same WhatsApp thread the patient already used, so it does not look like a system message.
Handover
When someone asks something Filo should not answer, it hands the thread to your team and stops replying until a human has been in. You will see it at the top of the inbox.
If you would rather watch someone do this on your clinic than read it, book a demo and we will set it up together on the call.